GUARANTEES, RETURNS & REFUNDS: The satisfaction of our customers is of the utmost importance to us at The Gift Partners. If you are not satisfied with a purchase, we will happily replace or exchange items, upon receipt of the returned original product, within 7 days. Please contact us via telephone within 48 hours of receipt for an authorized return. Only authorized returns will be accepted. Email us at [email protected] for return information and authorization.
- Refunds due to our error will be issued a call tag at our expense.
- Refunds are for the product price minus shipping charges incurred.
- Refunds will be applied after we receive the gift in the original condition.
- Refunds will not be given for outdated images or descriptions on your website.
- Personalized items cannot be refunded. There will be a 15% restocking charge to accommodate the items that can not be reused such as shrink, organza, gift cards, ribbons, shipping materials, and shipping boxes.
SUBSTITUTIONS: Photos may show items that are seasonal or no longer available. We reserve the right to replace items with another of equal or greater value based on availability. Ribbon colors may vary. Prints and patterns may vary.
METHODS OF PAYMENT: We accept Visa, Mastercard, DISCOVER and AMEX (American Express). We also accept company checks and can set up corporate accounts. We do Accept Paypal.
ORDERING INFORMATION: Orders can be placed from the website at any time. Please note that ordering early is the best way to ensure product availability.
SHIPPING: The Gift Partners currently ship within the Continental United States, utilizing UPS or the United States Postal Services, unless otherwise requested or specified. International Shipping is through USPS .
Shipping time varies, depending upon the UPS shipping schedule. Please provide complete address, including street, apartment or suite number, city, state and zip code. Whenever possible, please include a telephone number for the recipient. Complete addresses and telephone will help to avoid a re-delivery charge.
Re-delivery charge will be calculated based on the gift and delivery area.
Re-Routing a package to another address will be $19.50 as charged by UPS.
We are unable to deliver to P.O. Boxes with UPS all P.O. Addresses will be shipped via USPS.
CLAIMS: For in-transit damages, claims must be filed according to the individual carrier's rules. Should your gift be damaged while being shipped, please be sure to retain all packaging in order to process your claim.
It is our policy to submit all claims for lost or stolen packages. Refunds are based on the carrier's decision after they provide proof of delivery. If your client has a signature release on file, please remember that UPS will leave the package on their property without a signature.
COPYRIGHT NOTICE:
The Gift Partners images are for your use when you become an approved partner. These images are for products that we make and ship. Using our images to produce your own baskets is prohibited and will result in immediate termination from our program. We do periodic checks to make sure our copyright is not being violated.
PRIVACY STATEMENT: We feel very strongly about respecting our customer's privacy. We will not sell, trade, or openly provide information to any other parties. Information furnished by you, our valued customer, is used solely for our own purposes, including processing orders and alerting you of any updated information regarding The Gift Partners.
QUESTIONS OR COMMENTS: Please feel free to contact us with any questions or comments you might have via email ([email protected])
